Shipping policy
VISIREX LLC
At VISIREX, we offer flexible shipping and fulfillment solutions to support retailers, distributors, brands, and business customers.
Our fulfillment network includes warehouse inventory in Los Angeles, California, and direct shipping from our manufacturing partners in China.
Shipping arrangements depend on product availability, order quantity, customization requirements, and delivery destination.
1. Shipping Origins & Fulfillment
U.S. Warehouse — Los Angeles, California
Selected screen protectors are stocked at our Los Angeles warehouse and are available for domestic U.S. fulfillment, subject to inventory availability.
U.S. warehouse fulfillment may be available for eligible sample orders, wholesale orders, and inventory replenishment requests.
China-Based Fulfillment
Our blue-light filtering eyewear is currently fulfilled from China.
Additional screen protector products, bulk wholesale orders, and customized products may also be shipped directly from China, depending on product availability and order requirements.
OEM/ODM & Private Label Orders
Customized products are generally produced and fulfilled through our manufacturing supply partners.
Shipping origin and fulfillment arrangements will be confirmed as part of the quotation and order confirmation process.
2. Order Processing & Production
Processing times vary depending on the product, inventory availability, order quantity, and customization requirements.
In-Stock Products
Orders for available inventory are processed after order confirmation and any applicable payment requirements have been satisfied.
Wholesale Orders
Processing and preparation times depend on order quantities, stock availability, and any special packaging or fulfillment requirements.
OEM/ODM Orders
Custom production schedules are determined by product specifications, customization requirements, order quantities, and manufacturing arrangements.
Estimated production and dispatch dates will be communicated during the quotation and order confirmation process.
3. Shipping Methods
Available shipping methods may include domestic parcel delivery, international express shipping, air freight, or other logistics arrangements suitable for the order.
Shipping methods are selected based on the destination, product type, shipment size, and customer requirements.
For wholesale and OEM/ODM orders, shipping arrangements will be discussed and confirmed before the order is finalized.
4. Shipping Costs
Shipping charges depend on factors including:
Shipping origin and destination
Package dimensions and weight
Order quantity
Selected shipping method
Customs and import requirements, where applicable
For orders placed directly through our website, applicable shipping options and charges will be displayed during checkout.
For wholesale and OEM/ODM orders, shipping costs will be specified in the quotation or order agreement.
Free shipping is not guaranteed unless expressly stated in the applicable offer or order confirmation.
5. Estimated Delivery Times
Delivery times vary depending on the shipping origin, destination, carrier, customs clearance, and order requirements.
U.S. Warehouse Orders
Eligible in-stock products shipped from our Los Angeles warehouse may qualify for domestic U.S. delivery.
China-Origin Orders
Products shipped from China may require additional international transit and customs clearance time.
Wholesale & Customized Orders
Estimated production, dispatch, and delivery schedules will be communicated according to the specific order requirements.
All delivery estimates are approximate unless expressly guaranteed in writing.
Carrier delays, customs inspections, weather conditions, and other circumstances outside our reasonable control may affect delivery schedules.
6. International Shipping, Customs & Import Duties
International shipments may be subject to customs duties, import taxes, brokerage fees, and other applicable charges.
Responsibility for these costs will depend on the agreed shipping terms and applicable laws.
For wholesale and OEM/ODM orders, shipping terms and import-related responsibilities will be confirmed in the quotation or order agreement.
Customers may be required to provide accurate customs information or other documentation necessary for import clearance.
7. Shipping Addresses & Order Information
Customers are responsible for providing accurate and complete delivery information.
If an incorrect or incomplete shipping address is provided, additional shipping charges or delivery delays may occur.
Please contact us as soon as possible if you need to correct your shipping information.
Address changes may not be possible after an order has been dispatched.
8. Tracking & Shipment Updates
Tracking information will be provided when available from the selected shipping carrier or logistics provider.
For wholesale and freight shipments, tracking details and shipment documentation may vary according to the transportation method.
Customers may contact our team for updates regarding confirmed orders.
9. Damaged, Missing, or Incorrect Shipments
If an order arrives damaged, incomplete, or incorrect, please contact VISIREX promptly after delivery.
Please include:
Order number or purchase reference
Description of the issue
Photographs of the affected products and packaging, where applicable
Relevant shipping or delivery information
Our team will review the issue and work toward an appropriate resolution in accordance with the applicable order terms, our Return & Refund Policy, and applicable law.
10. Wholesale & OEM/ODM Shipping Arrangements
For business customers, shipping and fulfillment arrangements may be customized based on order volume, destination, inventory availability, and logistics requirements.
Available arrangements may include:
Direct shipping from China
Domestic fulfillment from our Los Angeles warehouse for eligible in-stock products
Bulk shipment coordination
Customized packaging and shipping arrangements
Scheduled replenishment shipments, subject to agreement
All specific arrangements, charges, responsibilities, and delivery schedules are subject to written confirmation.
11. Contact Information
For questions about shipping, inventory availability, delivery arrangements, or wholesale fulfillment, please contact:
VISIREX LLC
Email: sales@rexvisionus.com
Website: https://rexvisionus.com